Vilkår for bruk
Last updated: January 23, 2025
1. OVERVIEW
This website is operated by Plushiepuppy. Throughout the site, the terms “we”, “us”, and “our” refer to Plushiepuppy. Plushiepuppy offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By accessing our website and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service ("Terms"), including additional terms and policies referenced herein or available by hyperlink.
By using our website or purchasing a product, you confirm that you are at least the age of majority in your state or province or have parental/guardian permission.
2. LIMITATION OF LIABILITY & PRODUCT DISCLAIMER
2.1 Product Use & No Guarantee of Results
- Our products are not chew toys and must be used under supervision.
- We do not guarantee that our products will work for all pets or situations. Results may vary.
- Customers are solely responsible for assessing whether the product is suitable for their pet.
2.2 Legal Liability
- We are not responsible for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.
- To the maximum extent permitted by law, our total liability is limited to the amount paid for the product.
2.3 Disclaimer & Waiver of Liability for Pet Safety
- Use at Your Own Risk: By purchasing and using our products, you acknowledge that Plushiepuppy is not responsible for any harm, injury, or death resulting from the use of our products.
- Not a Chew Toy: Our products are not designed as chew toys. Pets should be supervised at all times while using them.
- Choking Hazard Disclaimer: Small parts or damaged products may pose a choking risk. Customers are responsible for ensuring the product remains intact and is removed immediately if damaged.
- No Guarantees on Pet Behavior or Health: We do not guarantee that our products will prevent anxiety, improve sleep, or change behavior. Results vary per pet.
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Limited Liability: To the maximum extent permitted by law, Plushiepuppy and its owners, affiliates, employees, and agents shall not be liable for:
- Any injury, illness, or death resulting from product use.
- Any veterinary costs, medical expenses, or damages resulting from product use.
- Any misuse, unintended use, or modifications made by the customer.
- Customer Responsibility: The buyer is solely responsible for determining if a product is suitable for their pet and for following all safety guidelines.
2.4 Current Product Disclaimer
(Materials Not 100% Designed for Dogs Yet)
- This product has been tested on dogs and has shown a calming effect, which can help reduce anxiety and improve relaxation.
- While it is not yet officially designed as a pet product, customers have reported positive results when using it for their dogs.
- Future versions will be specifically built for dogs, including adjustments in materials, durability, and water resistance.
- Customer Responsibility: By purchasing this product for a pet, the customer assumes full responsibility for its suitability and use. Pets should be supervised at all times when using the product.
2.5 No Warranty Disclaimer
- All products are sold “as is” and “as available” without any express or implied warranties.
- We do not guarantee that our product will function without interruption or be free from defects.
- We do not offer a warranty for damage caused by pet use, accidents, misuse, or wear and tear.
- Customers accept full responsibility for ensuring the product is suitable for their pet’s needs.
3. SHIPPING & DELIVERY TERMS
3.1 Shipping Times & Delays
- All shipping times are estimates and may vary depending on region and carrier.
- We are not responsible for delays caused by customs, postal services, or other external factors.
- We do not provide refunds for delayed shipments.
3.2 Customs Duties & Import Fees
- International orders may be subject to customs duties or import taxes, which are the customer's responsibility.
- We do not reimburse additional costs imposed by customs authorities.
3.3 Incorrect Address Details
- If a customer provides an incorrect shipping address, we are not responsible for lost packages or additional shipping costs.
4. RETURN & REFUND POLICY
For full details, please see our Return & Refund Policy [insert link].
4.1 Return Conditions
- Returns are accepted within 14days after delivery.
- The product must be unused and in its original packaging.
4.2 No Returns for Pet Damage
- We do not accept returns if the product is damaged due to chewing, biting, or misuse by pets.
4.3 Refund Process
- Refunds are processed only after inspection of the returned product.
- Return shipping costs are not covered by us.
4.4 No Refunds for Pet-Related Incidents
- We do not offer refunds for any injury, illness, or pet-related incident related to the use of our product. Customers assume full responsibility for monitoring their pet's safety.
4.5 Chargebacks & Payment Disputes
- By purchasing from Plushiepuppy, you agree not to file a chargeback with your bank or payment provider for issues already covered under our refund policy.
- If a dispute is raised with a payment provider, we reserve the right to provide this Terms of Service as evidence to resolve the dispute in our favor.
- Fraudulent chargebacks may be pursued as theft or fraud under applicable laws.
5. GOVERNING LAW & JURISDICTION
- These Terms of Service are governed by and construed in accordance with the laws of The Netherlands.
- Any legal disputes shall be exclusively handled in the courts of The Netherlands, province of Friesland.
6. CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Continued use of our website after updates means you accept the changes.